Methods of payment

You may settle the account using:

  •    CASH

  •    CHEQUE with current Banker card

  •    CREDIT/DEBIT CARD – Maestro, Solo, MasterCard, Visa, Delta. We do not accept American Express.


Settlement terms

Our settlement terms depend upon the type of animal being seen.

The Veterinary Hospital – Bills are due for settlement at the end of the consultation, the discharge of your pet or upon collection of drugs/diet foods. We cannot offer account facilities via The Veterinary Hospital.

All Accounts

Should a bill not be settled within 14 days, then a reminder will be sent. Should it be necessary for further reminders to be sent, administration charges and interest will be levied. After due notice to you the client, overdue accounts will be referred to our Debt Collection Agency and further charges will be levied in respect of costs incurred in collecting the debt: such as production of reports, correspondence, court fees, attendance at court, phone calls, home visits, etc.

Any cheque returned by our Bank as unpaid, any Credit Card payment not honoured and any Cash tendered that is found to be counterfeit will result in the original account being restored to the original sum with further charges added in respect of bank charges and administrative costs together with interest on the principal sum.

Inability to pay

If, for any reason, you are unable to settle your account as specified, we ask you to discuss the matter as soon as possible with a member of our Accounts staff.

Please note that instalments or part-payments of any account may ONLY be sanctioned by a member of our Accounts Department (direct telephone number 01622 632841), available 9.30 a.m. to 4.30 p.m., Monday to Friday.


We do not routinely offer discounts apart from the exceptions below:

For companion animals we will discount vaccination fees for three or more animals belonging to the same client that are vaccinated at the same time. Our Pet Health Club members also receive discount on consultations and services.

Clients who provide a significant source of income to the practice and who pay at the time of treatment may apply for a discount at the discretion of the Directors. If such a discount is negotiated, it will only apply to certain drugs and services. Laboratory and other fees levied on us by external companies will not be discounted as we charge these out at cost. Please request more information from the Customer Service Manager.