Continuous Care
It’s What We Do
The Continuous Care Centre is an expansion of our out-of-hours Emergency Service (PETS) providing Emergency, Critical Care, Intensive Care and Ongoing Care Services 24 hours per day, 7 days a week, 365 days per year.
Our aim is to provide affordable, good quality care by experienced clinicians for patients needing critical care, intensive care and ongoing care.
Our Team
An experienced veterinary surgeon and veterinary nurse will be available day and night to deal with your pet. You can see a little background information about each of our staff members in the Staff section of this website.
Patient Care
Your veterinary surgery has recommended us, and we thank you for entrusting us with your pet’s care.
We aim to keep you regularly updated and involved with the care of your pet. If you have any concerns and wish to speak to us, please do not hesitate to phone us on 01622 734054.
Our veterinary surgeons will also be in regular contact with your veterinary surgeon, keeping them updated on your pet’s status, progress, and plan of action. A report and full history, including radiographs (where appropriate), will be sent on completion of the case.
If we feel that your pet’s condition warrants referral to an external Specialist Centre, we will tell you and your veterinary surgeon as soon as possible.
Pricing & Payments
Our standard policy is to provide clients with an estimate at the start of treatment, updating them daily or more frequently if required.
Price lists for hospitalisation, common procedures, fluid therapy and blood tests are published in our Prices & Payments section.
Payment is required on conclusion of our treatment.
Our reception team can help you fill out claim forms for submission to your insurance company. We only accept direct claims from a limited number of insurance companies, so please call to discuss. If we have agreed an direct insurance claim, then we will require the following documents:
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A valid copy of the insurance policy is presented to us
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You complete and sign an insurance claim form or provide an electronic link where applicable
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You pay the policy excess directly to us
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You sign our agreement form acknowledging your responsibility for the debt until it has been settled by the insurance company.
If you do not have your pet insured and have concern about paying for treatment, you must contact our Accounts/Insurance department to discuss the matter. The department can be contacted on 01622 734555, between 9.00am – 5pm,Tuesday – Friday.
Terms & Conditions
You will be required to sign a Consent Form for treatment of your pet. This includes consent to our exclusion policy, meaning that you will not be able to register as a client of our first opinion day-time practice for a minimum of one year after treatment.
PETS standard Terms and Conditions will apply and can be found in our Prices & Payments section.