General Info & Faqs

We have a team of eight vets providing consultations throughout the day for your convenience. As well as general practitioners, we have veterinary surgeons with expertise in orthopaedics, cardiology, acupuncture, dermatology, internal medicine and ultrasonography.

Office Hours

The office is open between 8.30 am and 5.0 pm Monday to Friday and 8.30am to 12.00pm on Saturdays. Outside these hours, our emergency service is provided on-site by our dedicated out-of-hours team.


Consultations are by appointment only. Appointment times are available between 8am – 6.30pm.

Telephone Advice

We are always here if you require advice over the telephone. Many queries can be addressed by our reception team, however if further information is required, our reception staff will take your details and query, and someone will return your call later in the day. If the query is urgent, please inform the reception staff of this.

Top 10 FAQs


Why should I vaccinate my pet?

Vaccination is part of preventative health care, as an effective way of controlling infectious diseases. Although the incidence of infectious diseases such as distemper and parvovirus has dramatically decreased due to vaccination, these potentially fatal diseases are still present in the UK. We strongly advise that all dogs, cats and rabbits are regularly vaccinated. > Find out about our small animal vaccinations service.


Why is pet insurance important?


What is the Pet Health Club?


How can I pay my bill?


What should I do if I can't pay my bill?


How often should I vaccinate my pet?


How often should I treat my pet for worms?


How often should I treat my pet for fleas?


What should I do if my pet becomes ill during the night?


Who looks after my pet if it has to stay in hospital?